Warranty Policy

Atobs Vision offers a 1 year full machine warranty on all under desk treadmills, beginning from the date of delivery. This warranty protects you against defects in materials or workmanship when the product is used under normal, intended conditions.

What’s Covered

The warranty applies to:

  • Mechanical or electrical failures not caused by the customer.
  • Internal component issues such as the motor, circuit board, or belt system.
  • Remote control malfunctions (excluding battery replacement).
  • Abnormal sounds or operation faults not linked to misuse.

What’s Not Covered

The warranty does not apply to:

  • Misuse, neglect, drops, or improper setup.
  • Water damage or environmental exposure.
  • Cosmetic damage (scratches, scuffs, etc.).
  • Normal wear and tear through regular usage.
  • Repairs or modifications done by unauthorized technicians.
  • Remote control battery (not included due to international shipping restrictions).
  • Lubricant (not included due to international shipping restrictions).

Note: Lack of regular maintenance, including failure to lubricate the belt as instructed may void your warranty.

How to Make a Claim

To start a warranty claim:

  1. Contact us or email us directly at info@atobsvision.com.
  2. Include your order number, a short description of the issue, and a clear video showing the problem.
  3. Our support team will assess the issue and guide you through the next steps (repair, replacement, or troubleshooting).

Depending on the issue, we will:

  • Help you resolve it via troubleshooting
  • Send a replacement part
  • Replace the entire product if necessary

Do I Need to Return the Product?

In most cases, returns are not required. We rely on video evidence to speed up resolution and avoid unnecessary back-and-forth. If a return is necessary, our team will provide clear instructions and support you through the process.

Eligibility & Transferability

This warranty is valid only for:

  • The original purchaser, and
  • Orders placed directly through our website.

It is non-transferable, and proof of purchase is required to validate all claims.

Still Have Questions?

Check our Product FAQ or Maintenance Guide for quick answers and care tips. If you have any other questions or need further assistance, feel free to Contact us.