Customer FAQ
Welcome to our FAQ section, your go-to resource for all things Atobs Vision. If you can't find your answer here, feel free to contact us or email us directly at info@atobsvision.com.
Orders & Shipping
Q: How long does shipping take?
A: We process all orders within 1 to 2 business days. Once shipped, delivery within Ireland and the UK usually takes 2 to 5 business days. International shipping times may vary. For more details, see our Shipping Policy.
Q: How can I track my order?
A: Once your order ships, you'll receive a tracking number by email. If your order has not arrived within the estimated timeframe, don't hesitate to contact us.
Q: Where do you ship from?
A: All orders are dispatched from our warehouse facility based in Dublin, Ireland.
Q: Do you offer free shipping?
A: Yes! We offer free shipping on all orders, no extra fees, no surprises. It's part of our commitment to providing a hassle-free experience. For more details, see our Shipping Policy.
Payments
Q: What payment methods do you accept?
A: We accept all major debit and credit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and Shopify Pay. All transactions are secure and encrypted.
Q: Will I receive a receipt or invoice?
A: Yes. You'll receive an order confirmation email with your receipt immediately after purchase.
Returns & Refunds
Q: What’s your return policy?
A: We offer a 30-day return window for most unused products. Items must be in original condition and packaging. For full details, see our Return Policy.
Q: Do I need to pay for return shipping?
A: Customers are responsible for return shipping unless the product arrives damaged or the wrong item was sent. Please keep your tracking receipt until your return is confirmed.
Q: Can I exchange a product?
A: Yes, if requested within the 30-day return period and stock is available. Let us know when contacting us, we'll do our best to arrange it. See our Return Policy for full details.
Warranty & Support
Q: What warranty do you offer?
A: We provide a 1 year full machine warranty on all under-desk treadmills. This covers manufacturing defects and internal faults under normal use. For full coverage details, visit our Warranty Policy.
Q: How can I get support with a product issue?
A: First, check our Product FAQ for quick solutions. If you still need support, contact us with your order details and issue.
Accounts & Security
Q: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account makes it easier to track orders, manage returns, and view your order history.
Q: Is my payment information secure?
A: Absolutely. We use SSL encryption and trusted payment gateways to keep your personal and payment information safe.
Company & Contact
Q: What is Atobs Vision?
A: Atobs Vision is a forward thinking lifestyle and wellness brand dedicated to enhancing modern work-life balance through smart, ergonomic and aesthetically driven solutions. Learn more on our About us page.
Q: How can I contact Atobs Vision?
A: Reach us via our Contact Form or email us at info@atobsvision.com.
Q: Do you have a physical store?
A: Not yet. We currently operate exclusively online, shipping directly from our warehouse facility based in Dublin, Ireland.
Stay Connected
Q: Where can I follow your updates and product launches?
A: Follow us on Instagram and Tiktok for tips, drops and exclusive brand updates.