Treadmill FAQ
Product Information
Q: What is the maximum speed of the under-desk treadmill?
A: The speed ranges from 1 to 6 km/h, making it perfect for walking while working.
Q: What is the maximum weight capacity of the under-desk treadmill?
A: We recommend up to 100 kg (220 lbs) for long term durability. However, it can support up to 120kg (265 lbs).
Q: How loud is the under-desk treadmill during use?
A: It operates at a noise level of ≤ 55 dB, which is quieter than a normal conversation which makes it ideal for both home and office use.
Q: Does the under-desk treadmill come assembled?
A: Yes, it arrives fully assembled and ready to use straight out of the box.
Q: Does the under-desk treadmill have incline settings?
A: Yes, the incline is manually adjusted by tilting the back legs into place. It’s quick and easy to switch between flat and inclined modes depending on your workspace setup.
Q: What is the motor power of the under-desk treadmill?
A: It's powered by a reliable 0.75HP continuous motor with a 2.0HP peak for quiet, smooth operation throughout your workday.
Q: Does the under-desk treadmill have Bluetooth?
A: Yes, the under-desk treadmill features built in Bluetooth music functionality compatible with your smartphone.
Compatibility & Use
Q: Can the under-desk treadmill be used with a standing desk?
A: Absolutely. It's designed to work with most standing desks thanks to its compact and low profile design.
Q: Can I use the under-desk treadmill on a carpeted floor?
A: Yes, but for optimal performance and motor ventilation, we recommend placing it on a flat, hard surface or treadmill mat.
Q: Are batteries included for the remote control?
A: Yes, each remote control comes pre-installed with the correct CR2025 battery for immediate use. When it’s time for a replacement, we recommend using CR2025 for optimal performance and compatibility.
Q: Can I fold or store the under-desk treadmill easily?
A: Yes. With built-in wheels, it can be moved easily and stored upright or flat when not in use.
Maintenance & Care
Q: How often should I lubricate the treadmill belt?
A: We recommend lubricating the belt every 3 months or after 40 hours of use. See our Maintenance Guide for detailed instructions.
Q: Is lubricant included with the treadmill?
A: No, due to international shipping restrictions lubricant is not included. We recommend purchasing silicone treadmill lubricant separately to maintain optimal performance.
Q: How do I clean the treadmill?
A: Use a soft, damp cloth to wipe down the belt and frame. Avoid harsh chemicals and keep water away from the motor area
Shipping & Returns
Q: How long does shipping take?
A: Orders are processed within 1 to 2 business days. Once shipped, delivery within Ireland and the UK usually takes 2 to 5 business days. International shipping times may vary. For more details, see our Shipping Policy.
Q: What is your return policy?
A: We offer a 30-day return window for most unused products. Items must be in original condition and packaging. For more details, see our Return Policy.
Warranty
Q: Is the treadmill covered by warranty?
A: Yes, we offer a 1 year full machine warranty covering manufacturing defects and internal faults under normal use. For claims, a short video will be required. Learn more in our Warranty Policy.
Troubleshooting
Q: What should I do if the treadmill stops working?
A: First, ensure the power cable is securely connected and safety key is in place. If the issue continues, contact us for assistance.
Q: The belt is slipping, how can I fix it?
A: This usually means the belt needs tightening. It can be fixed by adjusting the tension bolts located at the back of the treadmill. See our Maintenance Guide for detailed instructions.
Need More Help?
If you have any other questions or need further assistance, feel free to Contact us.
For questions about orders, shipping, or company policies, visit our Customer FAQ